MiraDry – Talk To Hyperhidrosis Patients!

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I recently had a brilliant idea – since MiraDry is one of the most promising treatment options for underarm Hyperhidrosis (non invasive, permanent etc), won't it be great to have someone from the company explain the treatment to the patients it caters (i.e. Hyperhidrosis Patients)?

I thought so. So, I wrote to MiraDry (yes, I do that often – writing to people who don't know me) and asked them for a brief interview to help me understand the treatment better, and perhaps spread the word about the procedure.

My Email To MiraDry

This is what I wrote:

Hello XXX,

…I run a Hyperhidrosis focused website www.hyperhidrosisnetwork.com. The site provides objective information to Hyperhidrosis patients community, as well as a support group and forum for patients to discuss their condition and treatment options with each other.

I am writing to you to invite the suitable person at MiraDry for an interview on our website. I am sure our community would like to learn firsthand about MiraDry. The interview would be questionnaire based where I will send you the questions and would appreciate the first hand information on the treatment that many are discussing on our website.

Please let me know if you would be interested. If yes, I will send over the questionnaire to you.

Thanks for your time!

MiraDry's email to me

I was pretty impressed to receive a response in a day's time. This is what I got back

Hi Robert,

Thanks so much for reaching out. Sounds like a great opportunity. Can you provide additional information about what types of questions you’ll be asking? Would a doctor be more suitable to respond or someone from the company? Let me know and I can coordinate from this end. Thanks!

My Email To Miradry #2

Encouraged, I sent her a list of things I wanted to know

  • how it works
  •  the cost,
  • success rate,
  • side effect,
  • comparison with other options (antiperspirants, ETS etc),
  • Where should they go to get this treatment
  • How to get this financed by insurance
  • Any way to reduce the cost (if insurance is not paying) – e.g coupons/discounts etc (I don't know if that is a possibility, but wanted to throw that out)
  • Can it be done cheaper overseas
  • How to identify a good facility for getting this procedure done

Since Then

That was bout 10 days back. Since then.. nada, nothing, zilch! Not even an email saying why they wont talk to me.

I sincerely wish that in today's day and age, when its so simple to connect with your customers, companies consider internet as a more serious medium to really connect with the customers. Isn't that so much more powerful than plastering irritating advertisements all over the website?

However, I am an optimist – if I hear back from MiraDry, I will let you know. Keep tuned!

 Update (20th July 2013): Miradry representative wrote back to me promising to get back on this soon.

Update: MiraDry did get back to me! See the details here

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About Author

I have had hyperhidrosis (palms and feet) since my childhood. I have tried/researched almost every treatment for hyperhidrosis over last decade, and in the process have acquired considerable experience that I hope will help others suffering with hyperhidrosis. I am happy to help you in whatever way I can to manage your excessive sweat problem - see the About page for more details and my contact information. Remember you are not alone, and that hyperhidrosis is entirely manageable with informed treatment. Good luck! PS: I recently published all that I have learnt about Hyperhidrosis in my book No Sweat! I encourage you to check that out as I believe its the best resource out there to understand and manage hyperhidrosis without falling for the miracle cures. Will love to hear your feedback on how to make it better.

3 Comments

  1. Hello,

    I am the VP of Marketing at miraDry and would be happy to speak with you. Please contact me directly and we can discuss in greater detail.

    Regards
    Rob Ellis
    VP of Marketing, Miramar Labs

    • Hi Rob,

      Thanks for taking time to comment. And my sincere apologies – this post was made some time back when I was still struggling with getting heard by MiraDry team. Since then, I was able to get in touch with someone and had my questions answered (available on another post on this blog). I know this post has been reposted a few time on Twitter – I will ensure that does not happen again!

      Thanks much again for taking time to reach out. Really appreciate!

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